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Frequently Asked questions
about our online defensive driving course for ticket dismissal
and auto insurance discounts:
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When Will I Receive My
Certificate of Completion?
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What Do I Need to Do with My
Certificate of Completion?
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Is This Course Approved for an
Insurance Discount Benefit in the State of Texas?
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What Should I Do if My Employer
Has Directed Me to Complete a Defensive Driving Course?
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Is the Course a Six-Hour Course?
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How Do I Pay for the Course?
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How Do I Know if My Court
Recognizes This Internet Course?
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What if I Decide to Cancel My
Registration and/or I Would Like a Refund?
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What Do I Need to Do if I Lose or
Forget My Login Name?
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What is TicketSchool.com's
Mailing Address?
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How Much Does the Course Cost?
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How Do I Move from One Page to
Another in the Course?
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What Score Is Required to Pass
the Final Exam?
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Does the Course Have To Be
Completed in One Sitting?
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Do I Have to Attend Traffic
School in the County that Issued My Citation?
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What Can I do if I have a problem with the video?
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How Do I Obtain an Instructor's
Signature on the Form that I Received from the Court?
1. When Will I Receive My
Certificate of Completion?
After successfully completing the course, your State approved
certificate of completion will be processed and mailed from our office via First Class U.S. mail on the day
that you complete (if you complete prior to 3pm central time), otherwise on the following business day. This
means that you should receive your certificate within 5-7 business days from the date you complete the course.
If you are in a hurry, we offer Overnight or 2nd day air delivery for a nominal fee by calling 1-800-558-9887.
If you choose overnight delivery, to receive your certificate the following business day you must complete
the course by 3pm central time (excluding weekends and holidays). If you have not received your certificate within 7 days from your
completion date, please call DTA at 281-494-2081.
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2. What Do I Need to Do with My
Certificate of Completion?
The two-part certificate of completion contains an upper portion for the “COURT” and the
lower portion is for “INSURANCE”. For ticket dismissal, copy the “Court” portion and present it to the
court via their instructions. For insurance discounts of up to 10%, present the “insurance” portion to
your insurance company or agent.
NOTE: Customers who select "Insurance Reduction" as their reason for attendance will receive a single insurance-only certificate for presentation to their insurance provider.
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3. Is This Course Approved for an
Insurance Discount Benefit in the State of Texas?
You may choose to complete this course of
instruction to qualify for a 3-year, 10% insurance discount.
Driver Training Associates has been approved by both the Texas
Education Agency (CP-090) and the Texas State Board of Insurance
to offer this course of instruction for the automobile insurance
discount benefit since program inception. In order to receive
this discount, you will need to present the second part of your
Certificate of Completion-labeled "INSURANCE"-to your insurance
carrier. It is advisable to contact your insurance agent to
determine their procedures and your eligibility for the
discount.
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4. What Should I Do if My Employer
Has Directed Me to Complete a Defensive Driving Course?
Many employers require that an employee who
operates a company vehicle must complete a research proven
effective driver improvement program such as the Driver Training
Associates Program for Driver Improvement-Texas Internet Course
as an ongoing condition of employment. This is the program that
TicketSchool.com uses which in turn powers TexasDriveSafe.com.
The option to complete this type of training in an interactive
environment is being selected by employers in increasing numbers
to reduce driver downtime, while ensuring that a credible and
ongoing driver improvement activity remains in place to reduce
losses, injuries, and fatalities among company drivers. If you
have been referred to our course for this purpose, please select
the "Business and Industry" option. Persons completing the
course for this purpose will be sent a Certificate of Completion
at the successful conclusion of the course and final examination
for presentation to the employer's safety manager or other
applicable party.
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5. Is the Course a Six-Hour Course?
Yes, the Driver Training Associates Program for
Driver Improvement-Texas Internet Course (CP-090) is a 6-hour
driving safety course approved by the Texas Education Agency.
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6.
How Do I Pay for the Course?
To begin the Ticketschool.com course immediately, you may pay online using Visa, Mastercard,
American Express, or Discover. We also accept credit card payment by fax, phone, or mail. Check or money
order sent via mail is also acceptable. If you choose to pay using any method other than online with a
credit card, Ticketschool.com must receive and process your payment prior to being given access to the course. Please mail any payment to:
TicketSchool.com, Attn: Payment Processing, 102 West Orange Street, Lakeland, FL 33815
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7. How Do I Know if My Court
Recognizes This Internet Course?
Driver Training Associates has specific authority
from the Texas Education Agency as an approved driving safety
course provider (CP-090) to offer this Internet course of
instruction as an alternative delivery method to traditional
classroom-based driving safety courses. As such, this course has
an authority-from the Texas Education Agency-equivalent to that
of a similarly approved traditional classroom course under PL
4413 (29c).
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8. What if I Decide to Cancel My
Registration and/or I Would Like a Refund?
If you wish to cancel your registration or inquire about a refund, please contact our customer
service department at 1-800-558-9887. Refunds will be given up to 7 days (weekends and holidays) from the date
of registration. Partial refunds apply after 7 days. After 21 days no refunds will be given.
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9.
What Do I Need to Do if I Lose or Forget My Login
Name?
When
you register for the course, you will receive your login name,
which is accompanied by a number. If you happen to lose or
forget this information, please click on the login button on the
TexasDriveSafe.com home page which will take you to the
Ticketschool/TexasDriveSafe.com login page. You will see a box
that says "I forgot my login." Enter your driver license number
in this box and then click the "remind me" button. An e-mail
containing your login information will be sent to you within a
short while.
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10. What is TicketSchool.com's
Mailing Address?
If you
are paying for your course by mail, please mail your payment to
the following address:
TicketSchool.com
Attn: Payment Processing
102 West Orange Street
Lakeland, FL 33815
If you are mailing your payment to us, please be aware that we will not be able to provide you
with access to the course until we receive and process your payment, therefore you should allow
several days before being given notification that you can begin to access the course. Please
include your login name on your payment. If you would like immediate access to the course we
recommend using our secure online credit card payment option.
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11. How Much Does the Course Cost?
The course price is $25, the lowest price in Texas. Guaranteed!
You won't find a lower priced course for ticket dismissal in Texas. Don't waste your time shopping around, and sign up today!
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12. How Do I Move from One Page to
Another in the Course?
The course material is presented sequentially,
therefore you will need to begin with the first unit and work
through each successive unit until you reach the final exam.
Each unit contains an internal timer that must run down before
you can progress to the next unit. The length of time you will
be required to spend on each page is determined by the amount of
material on the page or the length of a video contained in a
particular page. After the timer for a unit has run down, you
can advance to the next unit by clicking on the "Next" link
found at the top and bottom of each page.
Once you have completed a page, you can always go back to it by
clicking on the page number, which is found in the "Jump to
Page" link located at the top and bottom of each page of the
course. By clicking on the links marked "Back to Sections," you
can access the index page for the course. From this page, you
can return to any units that have been completed previously.
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13. What Score Is Required to Pass
the Final Exam?
After you have completed all six units of the
course and paid the course fee, you will be able to access the
final exam. From the course units index page, you will need to
click on the link at the bottom that says "Take final exam." You
will then be given the choice to review the material you have
just learned or go directly into the exam. When you choose to
take the exam, you will be asked 20 questions that are drawn
randomly from the material presented in the six units of study.
In order to pass the exam, you must receive a score of at least
70%, which means that you can miss no more than six questions.
You will be given three opportunities to take the final exam.
Please read the instructions carefully before you begin taking
your exam. After you have answered all of the questions, you
will need to click on the "submit" button and you will be
notified automatically of your results. Notification of a
passing score will also be sent to our certificate processing
division. If you do not pass the exam upon your first three
attempts, you will be prompted to call our office 1-800-558-9887
in order to re-register.
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14. Does the Course Have To Be
Completed in One Sitting?
No, you can spend as much time on the course as
you wish. Because you receive a unique login name when you
register for the course, you will be able to access the course
from any computer that allows you to browse the Internet. Your
course progress is updated automatically after you complete each
page of the course, therefore you will be able to log out of the
course at one computer and pick up where you left off at another
computer. If you wish to leave the course at any time, simply
log out, and log in again when you are ready to resume your
work. You can spend hours, days, or even weeks on the course,
but please keep in mind that your certificate will need to be
turned in to the appropriate authority by a certain date.
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15.
Do I Have to Attend Traffic
School in the County that Issued My Citation?
The good news is that you can complete the course
from any location - wherever you can find a computer with access
to the Internet! You can log into and out of the course whenever
you wish and you will not even need to leave the security and
convenience of your home or office. Although you can take the
course anywhere, your completion certificate will need to be
sent to the appropriate authority, such as the court that
directed you to attend a driving safety course. It is always a
good idea to make a copy of your signed certificate before
mailing it to the court. Furthermore, you will be able to
determine the exact date that the court received your
certificate if you send it via registered mail, return receipt
requested.
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16. What can I do if I have a problem with the video?
Each video page inside the course has a green video troubleshooting button that will provide you with a step by step troubleshooting guide. We also have a video test page at the beginning of the course to make sure that your computer is set up to properly view all course material. Please consult and follow the steps included in the troubleshooting guide and if you continue to have problems please call our customer support line (1-800-558-9887).
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17. How Do I Obtain an Instructor's
Signature on the Form that I Received from the Court?
In order to obtain an instructor's signature on
the form you received from the court, please fax the form to
(863) 683-0855, to the attention of "Texas Internet Course Court
Form Processing." Please include a cover sheet containing your
full name and login, your telephone number, and the complete
mailing address to which the signed form should be returned.
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TexasDriveSafe.com is a direct
affiliate of TicketSchool.com
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